Safety Center

• Protect your personal information. Don’t share your home address, passwords, OTPs, financial details, or other sensitive information with someone you’ve just met.
• Take your time. You don’t need to rush a new connection. Get to know someone before deciding to meet or share personal information.
• Never send money. Never send money, gift cards, cryptocurrency, or financial information to someone you met through Ember.
• Meet in public. For your first meeting, choose a public place and arrange your own transportation.
• Trust your instincts. If something doesn’t feel right, you can end the conversation, leave the date, block the person, or report them.
• Report and block. If someone makes you uncomfortable or violates Ember’s guidelines, report and block them.

Keep your personal information private. You don’t need to share everything with someone you’ve just met. Avoid sharing:

• Your home address
• Personal phone number too quickly
• Passwords
• OTPs or verification codes
• Bank account or card details
• Government identification numbers
• Workplace access information
• Financial information
• Private or intimate photos
• Your exact real-time location

Ember will never ask you to share your password, OTP, or financial information with another user.

You don’t owe anyone immediate trust. Be cautious if someone:

• Wants to move the relationship very quickly
• Says they are in love extremely early
• Pressures you to respond immediately
• Becomes possessive or controlling
• Gets angry when you set boundaries
• Pressures you to share personal information
• Makes you feel guilty for saying no

A genuine connection doesn’t require you to rush. It’s okay to take things slowly.

Never send money to someone you met through Ember. Scammers may create convincing profiles and build an emotional connection before asking for money. Be especially careful if someone asks you to:

• Send money
• Buy gift cards
• Send cryptocurrency
• Invest in something
• Pay a fee for them
• Help with an emergency
• Pay for their travel
• Share banking information
• Share OTPs or verification codes
• Receive or transfer money on their behalf

If someone asks you for money, stop, don’t send it, and consider reporting the account.

Not everyone online is necessarily who they claim to be. Watch for warning signs such as:

• Very little profile information
• Unrealistic or heavily edited photos
• Stories that don’t seem consistent
• Repeatedly refusing reasonable verification
• Repeatedly refusing video calls
• Suspicious or inconsistent social profiles
• Asking for money unusually quickly
• Trying to move the conversation away from Ember immediately

Verification can reduce risk, but no verification system can guarantee that someone is completely safe or trustworthy. Always use your own judgement.

Moving to WhatsApp, Instagram, Telegram, or another platform isn’t automatically suspicious. However, be cautious if someone:

• Immediately asks for your phone number
• Pressures you to leave Ember
• Sends suspicious links
• Asks you to download an unfamiliar app
• Sends investment or payment links
• Tries to avoid Ember’s reporting and safety tools

You can always choose to continue talking on Ember, block someone, or report them.

Make a plan before you meet.

Choose a public place. Good options include cafés, restaurants, shopping centres, and other busy public locations. For your first meeting, avoid private or isolated locations.

Tell someone you trust. Let a friend or family member know:

• Who you’re meeting
• Where you’re going
• Approximately how long you’ll be there
• How you’re getting there

You can also share your location with someone you trust if you’re comfortable doing so.

Arrange your own transportation. Whenever possible, have your own way to get to and from the date. You can leave at any time — you don’t need a reason.

Stay aware. Stay comfortable. You don’t have to stay if you’re uncomfortable. It’s okay to:

• Leave early
• Say no
• Change the location
• End the conversation
• Call a friend
• Ask venue staff for help
• Leave without explaining
• Block or report someone afterward

If something doesn’t feel right, trust your instincts.

If you choose to drink alcohol, stay aware of your surroundings and your level of intoxication. Consider:

• Keeping your drink with you
• Not accepting drinks from strangers if you’re uncomfortable
• Staying with people you trust
• Having your own way home
• Avoiding situations where you feel unable to leave

Never allow someone to pressure you into drinking, taking substances, or doing anything you’re uncomfortable with.

Consent matters. Consent should be clear, freely given, mutual, and ongoing. You can change your mind at any time.

Being on a date does not mean you’ve agreed to:

• Physical contact
• Sexual activity
• Sharing intimate photos
• Continuing the date
• Meeting again

You never owe someone an explanation for saying no.

Think before you share. Once a private or intimate image is shared, you may lose control over where it goes. Be especially careful if someone:

• Pressures you to send intimate photos
• Threatens to share your images
• Demands money
• Threatens to contact your friends or family
• Uses private images to control or blackmail you

If someone threatens you, don’t pay them. Save relevant evidence where it is safe to do so, stop communicating if appropriate, and report the person. If necessary, seek help from appropriate local authorities or support organisations.

Look out for behaviour that makes you uncomfortable or seems suspicious.

• 🚩 Asking for money — especially early in the relationship.
• 🚩 Rushing the relationship — they try to create intense emotional attachment very quickly.
• 🚩 Ignoring boundaries — they don’t respect your “no” or pressure you to do things you’re uncomfortable with.
• 🚩 Refusing reasonable verification — they repeatedly avoid reasonable attempts to confirm who they are.
• 🚩 Avoiding normal meetings — they always have excuses or push you toward private locations.
• 🚩 Sending suspicious links — don’t click links you’re not comfortable with.
• 🚩 Threatening behaviour — threats, blackmail, and intimidation should be taken seriously.
• 🚩 Inconsistent identity — their photos, stories, location, or other information don’t seem to match.
• 🚩 Demanding secrecy — they pressure you to hide the relationship or conversations from people you trust.

Ember does not tolerate:

• Harassment
• Threats
• Hate speech
• Sexual harassment
• Unwanted sexual content
• Stalking
• Blackmail
• Intimidation
• Repeated unwanted contact
• Sharing private information
• Non-consensual intimate imagery
• Physical threats
• Abusive behaviour

If someone makes you feel unsafe: block them, report them, and get somewhere safe.

See something that doesn’t feel right? Report it. You can report:

• Fake profiles
• Scams
• Harassment
• Threats
• Sexual misconduct
• Hate speech
• Spam
• Suspicious behaviour
• Inappropriate content
• Underage users
• Community Guideline violations

How to report. Open the person’s profile or conversation and select More (•••) → Report → Select a reason → Submit. Provide relevant information when possible. You may include:

• What happened
• When it happened
• Relevant messages
• Screenshots
• Other information that may help us understand the situation

Please don’t put yourself at risk to collect evidence.

You are always allowed to block someone. Blocking can help you stop unwanted communication. You don’t need to:

• Explain why you’re blocking them
• Warn them first
• Continue the conversation

If their behaviour violates Ember’s guidelines, consider reporting them as well as blocking them.

When you report a user or piece of content, Ember may review the available information to determine whether our Community Guidelines or Terms have been violated. Depending on the situation, we may:

• Remove content
• Restrict an account
• Suspend an account
• Permanently remove an account
• Take other appropriate action

We may ask for additional information when necessary. We don’t encourage users to investigate or confront people they report — let Ember handle the review.

Keep your Ember account secure. If you believe someone has accessed your account:

1. Secure your account immediately.
2. Change your password, if applicable.
3. Review your account information.
4. Check for suspicious activity.
5. Contact Ember Support.
6. Never share verification codes with anyone.

Ember will never ask you to share your password or OTP with another user.

Your safety comes first. If someone is threatening, blackmailing, stalking, or attempting to harm you:

• Move to a safe location
• Contact someone you trust
• Block the person
• Report them to Ember
• Preserve relevant evidence when safe
• Contact appropriate local authorities when necessary

Ember is not an emergency response service. If you are in immediate danger, contact your local emergency services.

Ember is intended for adults who meet the minimum age requirement stated in our Terms. If you believe someone is underage, report the profile immediately. Do not attempt to investigate or confront the person yourself.

Ember works to create a safer dating environment through measures such as:

• Profile & identity safeguards — tools and systems designed to help identify suspicious or problematic accounts.
• Reporting & blocking — tools that allow users to report behaviour and control who they interact with.
• Content moderation — review of reported content and accounts for potential violations of our policies.
• Abuse prevention — systems designed to help identify spam, scams, abusive behaviour, and other misuse.
• Privacy controls — tools designed to help users manage their information and interactions.

No dating platform can eliminate every risk. Our safety systems are designed to reduce risk, but they cannot guarantee that every person on Ember is trustworthy or that every interaction will be safe.

Before sharing something, ask yourself: “Would I be comfortable if someone I don’t know saw this?” Be thoughtful about sharing:

• Your exact home location
• Financial information
• Private contact details
• Sensitive documents
• Workplace access information
• Information about your daily routine

Learn more in our Privacy Policy.

Good dating starts with respect. Ember is built around respectful and genuine connections. Everyone using Ember is expected to follow our Community Guidelines.

Read our Community Guidelines →

We’re here to listen. If you’re experiencing a safety issue on Ember, our support team is here to help.

• Safety Support
• Report a User
• Contact Support

The information provided in this Safety Center is intended as general guidance and does not guarantee your safety. Online dating and meeting people in person involve risks. Use your judgement, take appropriate precautions, and seek professional or emergency assistance when necessary. Ember is not an emergency response service and cannot guarantee the identity, intentions, or behaviour of any user.